Refund & Return Policy

YuYuanGe is committed to customer satisfaction.

1. 7-Day No-Reason Return

Within 7 days of receiving your item...

• Item must be in original condition
• Certificate, packaging, accessories must be returned
• Return shipping borne by buyer (except quality issues)

2. Quality Issue Returns

If the received item has quality issues...

• Item significantly inconsistent with description
• Item damaged during transit
• Certificate does not match the item

3. 10x Compensation for Fakes

We guarantee all jade is 100% natural Grade A.

4. Refund Method & Timeframe

Refunds returned to original payment account.

5. Non-Returnable Cases

• Custom-made items
• Worn or damaged items
• Beyond 7-day return period

6. Return Process

1. Contact customer service...

YuYuanGe reserves the right of final interpretation.